Privacy Policy

Effective Date: June 23 2025

At Dr. Ola Speaks** ("we," "us," or "our"), we are committed to protecting your personal information and

your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect your

information when you visit our website www.drolaspeaks.com, purchase services, participate in coaching

sessions, access digital content, or otherwise interact with us.**

1. Information We Collect

A. Personal Information

We may collect:

Full name, email address, phone number, mailing/billing address
Information you provide via forms, intake documents, surveys, or contact requests
Coaching session notes (with your express consent)

B. Payment Information

We use secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card or

banking information.

C. Technical and Usage Data

We collect data such as:

IP address, browser type, device type, pages visited, session duration
Source of referral, geographic location (city-level)
Collected through cookies, log files, pixels, or third-party analytics tools

D. Marketing and Communication Preferences

With your permission, we collect your preferences for receiving email updates, newsletters, or promotional

material.

E. Sensitive Information

We do not intentionally collect sensitive personal data (e.g., health, beliefs, sexual orientation) unless

explicitly and voluntarily disclosed during coaching. This data is treated with strict confidentiality.

2. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following lawful bases:

Consent – when you voluntarily opt in
Contractual necessity – to deliver coaching services or digital goods
Legal obligation – to comply with applicable laws
Legitimate interest – for business growth and service optimization (unless overridden by your
rights)

3. How We Use Your Information

We use your data to:

Provide and personalize coaching services
Manage appointments, invoices, and communications
Deliver digital products and educational content
Send newsletters and marketing (if you’ve opted in)
Maintain compliance with laws and regulations

We do not engage in automated decision-making with legal or significant effects.

4. Google Analytics and Advertising Disclosure

We use Google Analytics to gather information about how visitors interact with our website. We may also

use Google Ads for remarketing. These tools collect anonymized data such as:

Device/browser type
IP address (partially masked)
Pages viewed and actions taken

We may use:

Google Ads Remarketing – to serve ads based on prior site visits
Google Signals – to aggregate demographic and interest data from signed-in Google users

You may opt out by:

Installing the Google Analytics Opt-out Add-on
Managing ad settings at Google Ads Settings

We do not share personally identifiable data with Google.

5. Sharing Your Information

We do not sell or rent your information. We may share data with:

Service providers (e.g., email marketing platforms, payment processors, schedulers)
Legal authorities (if required by law)
Platforms like Zoom or Kajabi, only with your use and consent

All service providers are contractually obligated to protect your data.

6. Data Retention

We retain your information only as long as necessary for the purposes set out in this policy, including legal

and financial recordkeeping. Session notes and coaching records are retained securely and confidentially,

unless you request deletion.

7. International Data Transfers

If you are located outside the United States, be aware that your information may be transferred to and

stored in the U.S. We ensure all transfers comply with applicable laws through data processing agreements

and secure protocols.

8. Your Rights

A. EU/EEA Residents (GDPR)

You may:

Request access to or correction of your data
Request deletion or restriction of processing
Withdraw consent at any time
File a complaint with a data protection authority

B. California Residents (CCPA)

You may:

Request to know what data we collect
Request deletion of your personal information
Opt out of data selling (we do not sell data)
To exercise your rights, contact: support@drolaspeaks.com

9. Cookies and Tracking Technologies

We use cookies to:

Maintain session integrity
Monitor website traffic and performance
Deliver personalized content and ads

You can manage cookies through your browser settings or opt out via tools provided above.

10. Group Coaching and Community Settings

If you participate in group sessions or forums:

Please be mindful of the information you share
You are responsible for the confidentiality of your contributions
We are not liable for disclosures made by other participants

11. Data Security

We implement appropriate technical and organizational safeguards to protect your data. These include

secure hosting, encrypted connections (HTTPS), and limited data access internally. However, no system is

entirely foolproof.

12. Data Breach Protocol

If we become aware of a data breach that may compromise your personal information, we will notify you

within 72 hours in accordance with applicable law.

13. Children's Privacy

Our services are intended for adults 18+. We do not knowingly collect data from children. If you believe we

have unintentionally received such data, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

Continued use of the site signifies your acceptance of the changes.

15. Contact Us

For any privacy-related concerns, questions, or requests:

Email: support@drolaspeaks.com

Website: www.drolaspeaks.com

Mailing Address:

Dr Ola Speaks

2801 B Street, #2134,

San Diego CA 92102-2208

Privacy Policy for Dr. Ola Speaks